Should I Sign a Service Contract With Cobb?

Should I Sign a Service Contract With Cobb?

Hey there, if you’re watching this video, you’re probably wondering what a service contract with Cobb Technologies looks like. Hey, you may even be considering signing a service contract with us right now. Well, before you sign, there are a few things you need to know.

Preview - Should I sign a service contract with Cobb

HOW DOES COBB'S MFP SERVICE CONTRACT WORK?

At Cobb Technologies, we are dedicated to providing quality service and support to all our clients. When you sign a service contract with Cobb Technologies, Cobb will take all MFP hardware maintenance off your hands. That’s right, we take care of your break-fix hardware issues and deliver your replacement toner - and we provide both of these services at no extra cost. The price of parts and supplies is built into your service contract. And, we even provide thorough user training at installation for all models of equipment.

CALLING INTO OUR SERVICE DEPARTMENT OR OUR SIMS CENTER HELP DESK WITH A QUESTION OR SERVICE ISSUE? 

You’ll always get a live person on the line, never a phone tree. We’re serious about clear and easy communication. Phone trees are one of Freddy Cobb’s pet peeves.

WHEN YOU PARTNER WITH COBB, YOU GET A DEDICATED SUPPORT TEAM OF EXPERTS.

This means that there are multiple people associated with your account.

• You’ll get a business improvement specialist who will work with you one-on-one to address all your business’ needs and concerns. 

• You’ll get an account manager who oversees all your billing information - so you will stay on track with your payments. Need an invoice? Call them up and they’ll shoot it right over. They’re your direct line to your billing and usage information.

• You’ll also be assigned both a primary and secondary service technician who are there to help you with any issues you may run into with your MFP.

These key players are backed up by everyone on their team - so regardless of the situation, you’ll always be able to communicate with a live person, get access to your account, and get the repairs you need to make sure your MFP is in working order. This means that no matter what happens, Cobb has your back.

SO - ON THAT NOTE, LET’S TALK ABOUT SERVICE.

Cobb has 30 service technicians with a total of 701 combined years of experience. On average, each service tech carries twelve thousand dollars worth of parts in their van. And if they’re not carrying the specific part your machine needs, well, no worries - our warehouse is fully stocked with well over 1 million dollars worth of parts and supplies on hand. And, you won’t have to wait forever for parts because we’re local.

Our average response time is 3-4 hours, This means that we will get in touch with you within that time period and begin troubleshooting your issues. When you send in a service call, you know your issue will be taken care of.

In the event of a major malfunction, Cobb will give you a loaner machine. This is so that you can continue to work with minimal downtime regardless of whatever unexpected situation strikes. And again, Cobb is local, which means that you won’t have to wait for a substitute MFP to be shipped to you from across the country, or even internationally. Our aim is to keep you productive. 

So, if you’re leasing an MFP with Cobb, getting a service contract on your unit is the easiest and most effective way to stay safe and secure. 

Let us focus on your copiers and supplies while you focus on being profitable and productive.

If you want to learn more please reach out Contact Us

Brent West
Brent West is a Business Improvement Specialist for Cobb, and has been helping clients through consulting and solutions services for over a year. When Brent isn’t helping clients discover and deploy office infrastructure solutions, he’s coaching travel baseball for Richmond Baseball Academy West, or spending time with his two dogs, Lucy and Apollo.